FAQ

Shipping

How long does it take to ship my order?
We aim to process and ship your order within 1 to 3 days.

What are the shipping costs?
For orders within the Netherlands, Belgium, and the United Kingdom, we offer FREE shipping. For other addresses, shipping costs are calculated at checkout.

Do you offer international shipping?
Yes, we ship worldwide. No location is too far for our technology.

Delivery Times

What are the estimated delivery times within the Netherlands?
The delivery time varies by product, with an average delivery time of 5 to 10 days. We strive to deliver products as quickly as possible and will contact you if the delivery time is expected to differ.

How can I track my order?
You can track your shipment via Track My Order using your order number and email or phone number.

Returns

What is the return period?
You have the right to register your return within 14 days of receipt. The product must be returned in its original condition and packaging.

How do I return an item?
For returns, please contact us within 14 days of receiving your order by sending an email to contact@shopcybernova.com, including the reason for the return.

Privacy

How does Cybernova handle my personal data?
We take your privacy seriously. Your personal data is strictly used to process the order and to improve your experience with our products and services.

For more detailed information about our policy, please visit our Contact Page.